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Return & Exchange Policy


If you are not completely satisfied with your Shop.KoolAid.com purchase, you may ship back the item(s). To process your return quicker, please include the following in your return package:

  • Complete return form
  • Order number and/or a copy of the packing slip
  • Written reason for your return
  • All items must be returned in original, unused condition with original tags and packaging

Once your return package is received we will reimburse the credit card you used to make your purchase. The customer is responsible for all shipping charges on returned/exchanged products. Shop.KoolAid.com is responsible for shipping charges on re-shipment of exchanged products only. In most cases, the return credit will appear on your next credit card statement in the next regular billing cycle.

If you are returning a gift, an online Shop.KoolAid.com eGift Card will be issued in lieu of a refund.

Any returns made 30 days past the original purchase date will be honored with a Shop.KoolAid.com eGift Card in lieu of a refund.


Personalized or custom-ordered merchandise is non-returnable and non-refundable, except in the case of an error on our part, or a quality gap.

Please ship return items to:

Customer Care
61 Clark Road North
Battle Creek, MI 49037