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Shipping Information

Shop.KoolAid.com offers a variety of shipping methods for your convenience. Shipping and handling fees are calculated by factoring in the value and weight of the product and the shipping method you are requesting.

Shipping Method

Estimated Delivery Date


5-10 Calendar Days


3-7 Business Days


2-3 Business Days

To ensure proper and efficient delivery of your order, your shipping address must be a street address. Please contact the Customer Care Department if you do not have a street address by calling 877-504-0742 or by completing the Contact Us form. 

Expedited Shipping

Unfortunately we do not offer priority or express shipping at this time for personalized gifting.

Refused Shipments

If delivery is refused, we will refund the total cost of the order less shipping.

Shipping Outside the Continental US

We currently ship to Alaska and Hawaii though shipping time may take several days longer than within the Continental United States.

International Shipments

At the current time, we do not offer shipping outside of the United States. Orders may only be shipped to addresses within the United States. We cannot ship to Canada at this time or any other International countries.

Free Shipping Offers

Free Shipping offers may require a coupon code. Free Shipping eligibility is based on order total, after applicable discounts have been applied. Taxes and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Offer applies to the contiguous United States only. Other restrictions apply, see promotion for details. Note: we do not ship outside the U.S.